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Return policy

Returning an item

Every customer has the right to return any product(s) in a period of 14 days after the product(s) have been received. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

Returns are done without any questions asked, since we believe that this is not only a customer right by law but it is also a legitimate choice. If you received a product and you see that it does not fit your needs, it is understandable that you will wish to return it. 


Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Optics Trade d.o.o.), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return Form

Return or exchange process

  • You can request a refund or exchange using the following link: Return or exchange Form.

  • Fill in the form and click on the 'submit' button.

    • Please enter the correct contact details.

    • Please also enter the purchase date and invoice number.

    • Enter the details of the product you are returning. If you requested an exchange and you already know which model you wish to exchange your product for, please enter the SKU or model of the new product in the 'exchange' field. If the cost of the new product is higher, you will be later informed of the extra charge.

    • Please take photos of your product from all sides and with all accessories. The serial number of the product, if any, should be visible in the photo.

  • Our customer service employee will review your data within 1-2 working days to check if the product is without faults and if you are entitled to your request.

  • Once approved, you will receive instructions on how to send the product back to us. You will receive a PDF form by email, which should be printed and included in the parcel along with the product. If you are not entitled to a refund or exchange, you will be informed.

  • Once we receive the product, we will inspect it and assess whether it matches your photos.

  • Once approved, you will be able to choose a new product or will be refunded the purchase price using the same payment method you chose for your last order, unless you chose ‘cash on delivery’, in which case we will ask you to provide us with your bank account details.


For more information on returning an item contact us on +386 70 668 814.

Return Form

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