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Return policy

Returning an item

Every customer has the right to return any product(s) in the period of 14 days after product(s) have been received. Returns are done without any questions asked, since we believe that this is not only a customer right by law but it is also a legitimate choice. If you received a product and you see that it does not fit your needs, it is understandable that you will wish to return it. Every customer can return the product to our company at this address:

Optium d.o.o.

Laporje 45a

2318 Laporje


The customer pays the shipping costs and we advise that shippings are insured and well-packed. We will issue a full refund for all the products that are returned unused, with undamaged packing and with all items associated with the product (manuals, user guides, and accessories). Item has to be returned as new for a full refund, which will be made no later than 30 days after the product has been returned. Refund will be made in the same form as the payment was made. In case of any damage to the product, missing equipment or manuals, Optium d.o.o. is entitled to refuse a refund for all or part of the purchase price.

We would kindly ask you to print and fill out this document and return it along with your product:

Return document.

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