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Hikmicro Thunder Pro TQ35 Instruction Manual

Legal Information

© 2022 Hangzhou Microimage Software Co., Ltd. All rights reserved.

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons

Please use this Manual with the guidance and assistance of professionals trained in supporting the Product.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND “WITH ALL FAULTS AND ERRORS”. HIKMICRO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKMICRO BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKMICRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS. YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY RISKS, AND HIKMICRO SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKMICRO WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ILLEGAL HUNTING ANIMALS, INVASION OF PRIVACY OR ANY OTHER PURPOSE WHICH IS ILLEGAL OR DETRIMENTAL TO THE PUBLIC INTEREST. YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Regulatory Information

FCC Information

Note: This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Note: Due to the device size limit, the above statement may not be disclaimed on the device.

EU Conformity Statement

This product and – if applicable – the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the Directive 2014/53/EU(RED), Directive 2014/30/EU(EMCD), Directive 2014/35/EU(LVD), Directive 2011/65/EU(RoHS).

Directive 2012/19/EU (WEEE Directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points.

Directive 2006/66/EC (Battery Directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point.

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment.

Symbol Conventions

The symbols that may be found in this document are defined as follows

SymbolDescription
DangerIndicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
CautionIndicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
NoteProvides additional information to emphasize or supplement
important points of the main text.

Safety Instruction

These instructions are intended to ensure that user can use the product correctly to avoid danger or property loss.

Laws and Regulations

  • Use of the product must be in strict compliance with the local electrical safety regulations.

Transportation

  • Keep the device in original or similar packaging while transporting it.
  • Keep all wrappers after unpacking them for future use. In case of any failure occurred, you need to return the device to the factory with the original wrapper. Transportation without the original wrapper may result in damage on the device and the company shall not take any responsibilities.
  • DO NOT drop the product or subject it to physical shock. Keep the device away from magnetic interference.

Power Supply

  • Please purchase the charger by yourself. Input voltage should meet the Limited Power Source (5 VDC, 2A) according to the IEC62368 standard. Please refer to technical specifications for detailed information.
  • Use the power adapter provided by qualified manufacturer. Refer to the product specification for detailed power requirements.
  • Make sure the plug is properly connected to the power socket.
  • DO NOT connect multiple devices to one power adapter, to avoid over-heating or fire hazards caused by overload.

Battery

  • Improper use or replacement of the battery may result in explosion hazard. Replace with the same or equivalent type only.
  • The device supports 3.0 V or 3.7 V rechargeable lithium battery or 3.0 V non-rechargeable dry battery.
  • The battery size shall meet the requirements on CR17345 battery according to the IEC60086-2 standard.
  • Batteries of improper size cannot be installed, and may cause abnormal shutdown.
  • Confirm there is no flammable material within 2 m of the charger during charging.
  • DO NOT place the battery near heating or fire source. Avoid direct sunlight.
  • DO NOT place the battery in the reach of children.

Maintenance

  • If the product does not work properly, please contact your dealer or the nearest service center. We shall not assume any responsibility for problems caused by unauthorized repair or maintenance.
  • Wipe the device gently with a clean cloth and a small quantity of ethanol, if necessary.
  • If the equipment is used in a manner not specified by the manufacturer, the protection provided by the device may be impaired.
  • It is recommended to reboot the device every 2 hours when using it to ensure the device performance.

Using Environment

  • Make sure the running environment meets the requirement of the device. The operating temperature shall be -20 °C to 55 °C (-4 °F to 131 °F), and the operating humidity shall be 95% or less.
  • DO NOT expose the device to high electromagnetic radiation or dusty environments.
  • DO NOT aim the lens at the sun or any other bright light.
  • Place the device in a dry and well-ventilated environment.
  • When any laser equipment is in use, make sure that the device lens is not exposed to the laser beam, or it may burn out.

Emergency

  • If smoke, odor, or noise arises from the device, immediately turn off the power, unplug the power cable, and contact the service center.

Manufacture Address

Room 313, Unit B, Building 2, 399 Danfeng Road, Xixing Subdistrict, Binjiang District, Hangzhou,
Zhejiang 310052, China
Hangzhou Microimage Software Co., Ltd.

COMPLIANCE NOTICE: The thermal series products might be subject to export controls in various countries or regions, including without limitation, the United States, European Union, United Kingdom and/or other member countries of the Wassenaar Arrangement. Please consult your professional legal or compliance expert or local government authorities for any necessary export license requirements if you intend to transfer, export, re-export the thermal series products between different countries.

Device Description

The thermal image scope is equipped with high-sensitivity IR detector, and adopts advanced thermal imaging technology, to get clear view in poor visibility or dark environment. It helps to view the target and measure the distance. It can view the moving target and meet the outdoor condition. The device can be widely used for searching and rescuing, hunting, etc.

Main Function

  • Distance Measurement: The device can detect the distance between the target and the device.
  • Highest Temperature Tracking: The device can detect the highest temperature in the scene and mark the spot.
  • Reticle Correction: The reticle helps you to aim at the target fast and accurately.
  • Client Software Connection: The device can capture snapshots, record videos, and set parameters by HIKMICRO Sight App after being connected to your phone via hotspot.
  • Image Correction: The device supports DPC (Defective Pixel Correction) and FFC (Flat Field Correction) which can optimize the image quality.

Appearance

There are two types of thermal image scopes. Please take the actual product for reference.

Button

No.IconButtonDescription
1PowerPress: Standby mode/wake up device
Hold: Power on/off
2CapturePress: Capture
Hold: Start/stop record video
3ShutterPress: Correct non-uniformity of display
4ZoomPress: Switch digital zoom
Hold: Enable/disable reticle
5MenuPress: Enable/disable OSD
Hold: Menu operation
6ModePress: Switch palettes

Interface

No.ComponentFunction
1Lens CoverProtect the lens
2Focus RingAdjust the focal length
3Data Exchange
Interface
Connect with the output cable.
4Fixing RingFix the eyepiece.
5Battery
Compartment
Install the battery in it.
6BoltLoosen the bolt to install the batteries.
7Diopter
Adjustment Ring
Adjust the dioptric correction.
8EyepieceView the target.
9KnobSecure the device to the rail.

Cable Connection

Connect the device and power adaptor with a type-C cable to power on the device. Alternatively, connect the device and PC to export files.

Install Battery

Insert the batteries into the battery compartment.

Before You Start

  • The device supports 3.0 V or 3.7 V rechargeable lithium battery or 3.0 V non-rechargeable dry battery.
  • Select the correct battery voltage in the device menu after you install the battery, or it may cause abnormal shutdown.

Steps

  1. Rotate the knob anticlockwise to loosen it.

2. Make sure the battery’s positive terminal and negative terminal are installed correctly.

3. Rotate the knob clockwise to tighten it.

Take the battery away if the device is not used for a long time.

Select Battery Type

You can change the battery type according to your need. Select the correct battery voltage in the device menu.

Steps

  1. In the view mode, hold to show the menu.
  2. Select , and press to switch the voltage.

Install Rail

Before You Start

  • Turn off the device first.
  • Use the Non-dust cloth to clean the device base and the rail.

Steps

  1. Install the device to the rail as the arrow shows.
  2. Insert the screws, and tighten them.

3. Tighten the knobs to secure the device.

Change Eyepiece

The device can be used as a handheld observational camera or a clip-on scope. You can change the eyepiece to realize different use of the device.

Steps

  1. Rotate the fixing ring of eyepiece anticlockwise to remove it.
  2. Align the eyepiece with the grooves of device, and rotate the eyepiece clockwise to tighten it.

Power On/Off

Power On

When the battery is sufficiently charged, hold for about 2 seconds to power on the device.

Power Off

When the device is turned on, hold for about 2 seconds to power off the device.

Auto Power Off

Set the auto power off time for your device, and then the device will automatically shut down as the set time.

Steps

  1. Hold to go to the menu.
  2. Press or to select , and press to select the auto power off time as
    required.
  3. Hold to save and exit.

Note

  • See the battery icon for the battery status. means the battery is fully charged, and means that the battery is low.
  • When the low power note shows, charge the battery.
  • The auto power off countdown will start again when the device exits standby mode, or the device is restarted.

Menu Description

When the device is turned on, press to display the OSD menu.

  • Press to move the cursor up.
  • Press to move the cursor down.
  • Press to move the cursor left.
  • Press to move the cursor right.
  • Press to confirm.

Adjust Diopter

Steps

  1. Power on the device.
  2. Hold the device and make sure the eyepiece covers your eye.
  3. Adjust the diopter adjustment ring until the OSD text or image is clear.

Note: When adjusting diopter, DO NOT touch the surface of lens to avoid smearing the lens.

Adjust Focus

Steps

  1. Power on the device.
  2. Open the lens cover.
  3. Hold the device and make sure the eyepiece covers your eye.
  4. Adjust the focus ring until the image is clear.

Adjust Brightness

In the menu mode, select and press to adjust brightness. In white hot mode, the higher the value of brightness is, the brighter the image is. The image effect in white hot mode is showed as picture below and effect in black hot mode is opposite.

Adjust Contrast

In the menu mode, select and press to adjust image contrast.

Select Scene

You can select proper scene according to actual using scene to improve the display effect.

Steps

  1. Hold to go to the menu.
  2. Select and press to switch scene.
    refers to recognition mode and is recommended in normal scene.
    refers to jungle mode and is recommended in hunting environment.
  3. Hold to save settings and exit.

Set Palettes

You can select different palettes to display the same scene in different effects. Press to switch palettes.

White Hot

The hot part is light-colored in view. The higher the temperature is, the lighter the color is.

Black Hot

The hot part is black-colored in view. The higher the temperature is, the darker the color is.

Red Hot

The hot part is red-colored in view. The higher the temperature is, the redder the color is.

Fusion

From high temperature to low temperature, the image is colored in from white, yellow, red, pink to purple.

Correct Defective Pixel

The device can correct the defective pixels on the screen which are not performed as expected.

Steps

  1. Hold to show the menu.
  2. Select .
  3. Press , , , and to move the cursor to the position of dead pixel.
  4. Press to correct the dead pixel.

Note: The selected defective pixel can be magnified and displayed at the bottom right of the interface.

Flat Field Correction

This function can correct non-uniformity of display.

Steps

  1. Hold to go to the menu.
  2. Select and press to switch FFC mode.
    – Manual: Hold in live view to trigger calibration.
    – Auto: The device performs FFC automatically according to the set schedule when switching on the camera.
    – External: Cover the lens cover, then hold in live view to trigger calibration.
  3. Hold to save the settings and exit.

Set Picture in Picture Mode

Steps

  1. In the view mode, hold to show the menu.
  2. Select and enter PIP mode. The details show in the upper center.
    ● When reticle is enabled, the PIP view is the detail of reticle.
    ● When reticle is not enabled, the PIP view is the detail of central part.

3. Hold to exit.

Note
● If digital zoom is enabled, the PIP view also zooms. If the digital zoom ratio exceeds 4, the PIP does not zoom.
● This function varies according to different camera models.

Adjust Digital Zoom

You can zoom the image by using this function.
Press in the view mode, the live view switches between 1×, 2×, 4×, and 8×.

Note: This function varies according to different camera models.

Set OSD

In the live view interface, press to display or hide the OSD information.

Synchronize Time

Steps

  1. Hold to show the menu.
  2. Select , and press to enter the time setting interface.
  3. Press to switch the time system, and press and to select the time and date to be synchronized.
  4. Press to select the hour, minute, second, year, month, or day to be synchronized, and press and again to change the number.
  5. Hold to save settings and exit.

Set Brand Logo

You can add brand logo on the live view interface.

Steps

  1. Hold to show the menu.
  2. Press or to select .
  3. Press to enable Brand Logo.
  4. Hold to save the settings and exit.

Result

Note
After enabling this function, the brand logo only displays on the live view interface, captures and videos.

Burning Prevention

This function can prevent the detector of the thermal channel from being burned. When you enable this function, the shield will close if the grey scale of the detector reaches a certain value.

Steps

  1. Hold to show the menu.
  2. Select and press to enable or disable the burn-prevention function.
  3. Hold to save settings and exit.

Note: When the burn-prevention function is disabled, the shield should be opened if it closes.

Hot Tracking

The device can detect the highest temperature spot in the scene and mark it on display.

Steps

  1. Hold to show the menu.
  2. Select and press to mark the spot of highest temperature.
  3. Hold to save settings and exit.

Result

When the function is enabled, displays in the spot of highest temperature. When the scene changes, the moves.

Correct Reticle

Enable the reticle to view the position of the target. The functions such as freeze and zoom help to adjust the reticle more accurately.

Steps

  1. In the view mode, hold to show the menu.
  2. Press or to select , and press to enter the reticle setting interface. A reticle shows in the center of the view.
  3. Press to select a reticle No. You can select OFF to disable the reticle.
  4. Press or to select Distance. Press to switch the digit, and press or to change the number. Press to confirm.
  5. Press or to select Type, and press to switch the reticle type. 5 types of reticles can be selected.

6. (Optional) Press or to select Freeze. Press to enable or disable the function.

Note:

  • When you switch the reticle No., a prompt will appear on the interface. Select OK to save the parameters for the current reticle.
  • When enabling the freeze function in reticle, you can adjust the position of the cursor on a frozen image. This function can prevent image flutter.

  1. (Optional) Press or to select Zoom. Press to switch the zoom ratio.
  2. Press or to select the coordinates, and press to switch the X and Y axis. If you
    select X, the reticle moves left and right; if you select Y, the reticle moves up and down.
  3. Press , , , and to move the reticle until it reaches the target position. The coordinates show the current position of the reticle, and the small reticle indicates the initial position of the reticle.
  1. Hold to exit the interface according to the prompt.
    OK: Save the parameter and exit.
    CANCEL: Exit but not save the parameters.

Note: If the PIP function is enabled, the aimed target can be magnified on the interface.

Set Reticle Color

The function can change the color of the reticle in reticle correction display and distance measurement display.

Before You Start

Enable reticle correction first.

Steps

  1. In the view mode, hold to show the menu.
  2. Select , and press to switch the color of the reticle. Black, White, Green, and Red are selectable.
  3. Hold to save and exit.

Note: In black hot mode, if you set the reticle color as white, the reticle will display black automatically.

Measure Distance

The device can detect the distance between the target and the observation position.

Before You Start

When measuring the distance, keep the hand and the position steady. Otherwise, the accuracy may be affected.

Steps

  1. Hold to show the menu.
  2. Select and press to go to the setting interface.
    1) Press or to select the target from Deer, Grey Wolf, Brown Bear, and Custom.
    2) Set the target height.

Note: The available height ranges from 0.1 m to 9.9 m.

3) Press to confirm.

  1. Align the center of top mark with the edge of target top. Press . The cursor blinks on the top edge of the target.
  2. Align the center of bottom mark with the edge of target bottom. Press .

Result

The left top of the image displays the distance measurement result and the height of the target.

Note: Go to distance measurement interface, and press to view the result of the previous measuring target.

Picture and Video

You can manually record video or capture picture when displaying live view.

Capture Picture

On the main live view page, press to capture picture.

Note: When capturing succeeds, the image freezes for 1 second and a prompt shows on the display. For exporting captured pictures, refer to Export Files.

Record Video

Steps

In the main live view, hold and start recording.

The left top of image displays the information of recording time.

  1. Hold again to stop recording.

What to do next

For exporting recording files, refer to Export Files.

Export Files

This function is used to export recorded videos and captured pictures.

Before You Start

  • Turn off hotspot function.
  • Turn on the device after connecting it to your PC, and keep the device on for 10 to 15 seconds before other operations.
  • Remove batteries from the device before connecting to your PC, or it may cause device damage.

Steps

  1. Connect the device and PC with cable.
    Note
    Make sure the device is turned on when connecting the cable.
  2. Open computer disk and select the disk of device. Go to the DCIM folder and find the folder named after the capture year and month. For example, if you capture a picture or record a video on June 2021, go to DCIM → 202106 to find the picture or video.
  3. Select and copy the files to PC.
  4. Disconnect the device from your PC.
    Note
    ● The device displays images when you connect it to PC. But functions such as recording, capturing and hotspot are disabled.
    ● When you connect the device to PC for the first time, it installs the drive program automatically.

Client Software Connection

Connect the device to the HIKMICRO Sight App via hotspot, then you can capture picture, record video, or configure parameters on your phone.

Steps

  1. Hold to show the menu of device.
  2. Press to enable hotspot function.
  3. Turn on the WLAN of your phone and connect to the hotspot.
    ● Hotspot Name: HIK-IPTS Serial No.
    ● Hotspot Password: the last 9 digits of serial No.
  4. Search the HIKMICRO Sight App on App Store (iOS System) or Google Play™ (Android System) to download it, or scan the QR code to download and install the app.

  1. Open the App and connect your phone with the device. You can view the interface of device on your phone.

Note
● The device cannot connect to the app if entering wrong password several times. Refer to Restore Device to reset the device, and connect the app again.
● The device should be activated for the first use. The default password must be changed after the activation.

CVBS Output

The CVBS output is used to debug the device. You can also view the device image on the display unit for details.

Before You Start

Connect the device to the display unit via CVBS interface of the aviation plug.

Steps

  1. Hold to show the menu.
  2. Select , and press to switch on CVBS.

Note: The CVBS cable is not included in the package, please purchase it by yourself.

Language Settings

You can select the device language in this function.

Steps

  1. Hold to show the menu.
  2. Select , and press to enter the language configuration interface.
  3. Press or to select the language as required, and press to confirm.

Unit Settings

You can switch the unit for fusion level and laser ranging functions.

Steps

  1. Hold to show the menu.
  2. Press or to select , and press to switch the unit. Yard and m (meter) are
    selectable.
  3. Hold to save settings and exit.

Maintenance

This part introduces the operation of checking device information, upgrading device, and restoring to defaults, etc.

View Device Information

Steps

  1. Hold to show the menu of device.
  2. Select , and press . You can view the device information such as version, and serial No.

Upgrade Device

Before You Start

  • Please get the upgrade package (including Main Firmware and FPGA Firmware) first.
  • Make sure the hotspot function is disabled.
  • Remove batteries from the device before connecting to your PC.
  • Turn on the device after connecting it to your PC, and keep the device on for 10 to 15 seconds before other operations.

Steps

  1. Connect the device to your PC with cable, and then turn on the device.
  2. Open the detected disk, copy the upgrade file and paste it to the root directory of the device.
  3. Hold to reboot the device, and the device upgrades automatically. The upgrading process will be displayed in the main interface.

Note: During the upgrade, make sure the device is connected to your PC. Otherwise, it may cause unnecessary upgrade failure, firmware damage, etc.

4. Repeat the above steps to upgrade all firmwares one by one.

Restore Device

Steps

  1. Hold to show the menu of device.
  2. Select , and press to restore the device to defaults according to the prompt.

Why is the monitor off?

Check whether the device is off-battery. Check the monitor after charging the device for 5 minutes.

The image is not clear, how to adjust it?

Adjust the diopter adjustment knob until the image is clear. Refer to section Adjust Diopter.

Capturing or recording fails. What’s the problem?

Check the following items.
● Whether the device is connected to your PC. Capturing or recording is disabled in this status.
● Whether the storage space is full.
● Whether the device is low-battery.

Why the PC cannot identify the device?

Check the following items.
● Whether the device is connected to your PC with supplied USB cable.
● If you use other USB cables, make sure the cable length is no longer than 1 m.
● Whether the hotspot function is turned on. If so, go to device menu and turn off hotspot.

Device Command

Scan the following QR code to get device common serial port commands.
Note that the command list contains the commonly used serial port commands for HIKMICRO thermal cameras.

Device Communication Matrix

Scan the following QR code to get device communication matrix.
Note that the matrix contains all communication ports of HIKMICRO thermal cameras.


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